THE FOLLOWING TERMS AND CONDITIONS GOVERN ALL ORDERS PLACED WITH SOAKED IN INK BY PLACING AN ORDER, YOU AGREE TO THE FOLLOWING:
Turnaround times are approximate and not guaranteed. Turnaround times do not begin to run until all requested information is provided and full payment is completed. Shipping time is in addition to turnaround time. Holidays, inclement weather or other factors beyond our control may affect turnaround or shipping times. We may process rush orders for an expedited fee as our capacity permits. Do not submit any order with expectations of a guaranteed delivery date unless agreed to, in writing, by Soaked In Ink.
GOODS SUPPLIED BY CUSTOMER
In most circumstances, we will print on goods supplied by you, if requested. Once a proof is approved, we will begin your project and no alterations can be made. We will not be responsible for damages, shortages, or misprints on customer-supplied goods. All goods are provided at your own risk. Please supply extra quantities of approximately 5% over the target number of prints, to account for normal variances in the screen printing process.
QUOTE, PROOF, AND FINAL QUOTE PROCESS
Upon receipt of your order, we will review your specifications and provide an estimated quote based on the information you provided. An invoice for payment, final quote and proof will be sent to you. Carefully review all the details and the proof to ensure accuracy. Note that colors often look different on a computer screen than they do once printed. In the event of any questions, please contact us immediately before approving the proof and submitting payment. Once payment is submitted, no modifications or alterations can be made to your order. You accept the ultimate responsibility for ensuring your proof accurately reflects your order.
PICK-UP/ACCEPTANCE OF GOODS
You are expected to examine your finished product upon pick up or receipt of shipped goods. If goods are shipped to you, you must inspect the goods and report any issues within 2 business day of receipt. For goods timely reported, you have two business days to return the goods to Soaked In Ink using the same method as the goods were provided to you (i.e: pick-up or shipping). Failure to timely report any issues or return goods constitutes a waiver of any and all claims for defective printing or merchandise. Goods designated for pick-up must be picked up within 60 days or will be considered abandoned. No refunds will be issued for abandoned property. Please ensure we have your accurate contact information on file.
We expect that any printing issues will be brought to our attention upon pickup of the goods or upon receipt of shipped goods, in accordance with our policies. You agree that you will not file a dispute (chargeback) with your credit card company for legitimate, billed charges after acceptance of your goods. You agree that if you dispute any legitimate (i.e: quoted) charges with your credit company after your receipt of goods, you are responsible for all associated bank charges, attorney’s fees and collection costs.
Sometimes your print run may be off by a few pieces, due to vendor shortage or misprints. Please account for this in your ordering quantities and order a few extra pieces. We will issue a credit or refund for any quantities above 5%.
LIMITATION OF LIABILITY
You agree that Soaked In Ink’s limit of liability for any damages or claims related to your transaction is the amount of any fees paid to Soaked In Ink. for your project, regardless of the nature of the claim asserted.
In the event of any disputes, the laws of the Commonwealth of Pennsylvania shall apply and any disputes shall be filed in the Court of Common Pleas of Philadelphia.